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Customer Service Associate Entry - Job Track
Job Track Overview
Job Track Overview
Job Track - Requirements
How to Login to HARDI - Heat.u
Soft Skills - HARDI - Customer Service Associate Entry
Customer Service Associate Entry Course Overview
Senior Level Tenure verification
Business Financials/Profitability
Manufacture Product Training 7
Manufacture Product Training 8
Manufacture Product Training 9
Soft Skills - HARDI - HVAC Industry Product Knowledge *Fundamentals of HVAC* (SCORM)
Heat Pumps
HARDI Skills - HVAC Industry Product Knowledge
Additional Credit Hours Form (Optional)
Soft Skills - HARDI - Overcoming Objections
Section Overview
The Price is Too High
Can You Send Me Something?
I Don't Need It
I'm Not The Decision Maker
Beating the Competition
Soft Skills - HARDI - Conflict Resolution Series
Section Overview
(Part 1 of 7) Strategies for Approaching (and Surviving) Your Next Conflict
(Part 2 of 7) Louder Isn't Always Better
(Part 3 of 7) The Role of Silence in Conflict Resolution
(Part 4 of 7) The Role of Personal Space in Conflict Resolution
(Part 5 of 7) Seeing Things From Other People's Point of View
(Part 6 of 7) The Role of Apologizing in Conflict Resolution
(Part 7 of 7) Three Strategies, One Right Answers
Soft Skills - HARDI - Counter Skills - Level 3 (Cont.)
Keeping Your Cool with Angry People
Soft Skills - HARDI - Conflict De-Escalation
Section Overview
(Part 1 of 3) Recognizing and Removing Biases
(Part 2 of 3) Active Listening
(Part 3 of 3) Developing a Solution Mindset
Soft Skills - HARDI - Service Best Practices
Section Overview
Enthusiasm
Attentiveness
Empathy
Balance
Credibility
Ownership
Resiliency
Responsibility
Adaptability
Ability to Say No
Honesty
Review
Soft Skills - HARDI - Counter Skills - Level 3 (Cont.)
Inclusive Mindset: The Moving Walkway
Soft Skills - HARDI - Business Math Toolkit
Visual Estimation
Estimation
Lines, Angles, and Shapes
Perimeter and Area
Surface Area
Volume
Soft Skills - HARDI - The Workplace Excellence Series
Vision and Values
Inspirational Leadership
Motivating Fun Workplace
Open Communication and Teamwork
Passion for Service Excellence
Innovation and Continuous Improvement
Green and Giving
Recognition and Feedback
Well-Being and Balance
Employer of Choice
Soft Skills - HARDI - Creating a Happy and Healthy Headspace
Section Overview
Three Important Rules for Stress Relief
Four Ways to Permanently Reduce Your Stress Level
Changing Your Narrative to Reduce Stress
How to Transform Worry Into Plans
How to Use Technology to Manage Stress
How to Control Your Stress...Instantly
How to Ask for Help When Feeling Stressed
Soft Skills - HARDI - Counter Skills - Level 3 (Cont.)
Preventing and Handing Workplace Violence
Level 3 Certification of Completion
HVAC Partners Training
Introduction to HVACpartners (Information Resources) (13:49)
HVAC Partners Training (38:49)
Minnesota Air Academy - Training
Section Overview
Section summary
HVAC 101 (243:03)
Airflow Testing (118:47)
A2L Low GWP Part 1 (59:05)
A2L Low GWP Part 2 (60:49)
Gas Combustion and Furnace Basics (75:44)
Combustion Analysis & Furnace HX Testing (93:26)
EPA Core & Type II (122:34)
EPA PT1 (124:26)
EPA PT2 (99:58)
HVAC Load Calculations (326:56)
RTU 1: Rooftop Units (242:12)
RTU Humidi-Mizers (31:44)
Carrier Infinity System (INFSC) - Installation and Set-Up (39:36)
Carrier Infinity System (INFSC) - Initial Set-Up, Installer and User Menus (107:50)
Carrier 38MURA (30:10)
Gas Furnace - No Heat (GFNHC) Part 1 (48:10)
Gas Furnace - No Heat (GFNHC) Part 2 - Fault Codes and Tips (31:05)
Carrier Inverter Drive AC & HP Part 1 (45:40)
Carrier Inverter Drive AC & HP Part 2 (55:18)
Carrier InteliSense Technology (17:40)
Carrier Technical Information Communication (No Acknowledgement Needed) (5:21)
R-454B - Puron Advance
Warranty (28:50)
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Introduction to HVACpartners (Information Resources)
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